Our Promise to You
At Depaysmallsmall, we take your privacy seriously. We know that shopping online in Nigeria requires trust. You are giving us your name, your address, your phone number, and your payment details. We do not take that lightly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. We keep it simple because you deserve to understand your rights without needing a law degree.
If you do not agree with how we handle your data, please do not use our website or services.
Who We Are
Depaysmallsmall is a registered Nigerian electronics and home appliances retailer. We operate physical stores and an online platform to serve customers nationwide.
Our Locations:
Lagos Branch: No. 40 Church Street, Oshodi
Abuja FCT: Directly Opposite Utako Park, Jabi, Abuja
Contact Us:
Mobile: 07069431685
WhatsApp: 07069431685
Email: info@depaysmallsmall.com
Email: admin@depaysmallsmall.com
Office Hours: Monday to Friday, 9am to 6pm. Sunday: Closed
What Information We Collect
We only collect information that is necessary to serve you. Nothing more.
Information You Give Us Directly:
Your full name and phone number
Your delivery address and pickup preferences
Your email address for order updates
Your government-issued ID details for pay small small verification
Your payment records and transaction history
Your communication preferences and feedback
Information We Collect Automatically:
Your IP address and browser type for website security
Your device information to optimize your browsing experience
Your order history and product preferences
Website usage data to improve our services
What We Do Not Collect:
We do not collect your bank PIN or password
We do not access your phone contacts or messages
We do not track your location beyond your delivery address
We do not ask for information unrelated to your order
Why We Collect Your Information
We collect your data for specific, honest reasons. Not to spy on you. Not to sell to strangers.
To Process Your Orders
We need your name, address, and phone number to deliver your TV, fridge, or generator to the right place. We need your ID to verify your identity for pay small small plans. Without this information, we cannot fulfill your order.
To Communicate With You
We call or message you to confirm your order, update you on delivery status, and remind you of payment dates. We send you receipts and warranty documents. We respond when you reach out for help.
To Improve Our Service
We look at what products Nigerians buy most, what pages load slowly, and what complaints come up often. This helps us stock better products, fix website issues, and train our team to serve you better.
To Prevent Fraud
We verify identities to protect against scammers who try to order products with stolen information. This protects you, us, and every honest customer who shops with us.
To Comply With the Law
If required by Nigerian law or court order, we may share information with relevant authorities. This is rare, but we must be transparent about it.
How We Protect Your Information
Your data is stored securely and access is limited to authorized staff only.
Technical Measures
Our website uses SSL encryption to protect data transmitted between your device and our servers. Payment information is processed through secure, PCI-compliant channels. We regularly update our security systems to guard against hackers and data breaches.
Organizational Measures
Only trained staff members who need your information to do their job can access it. We do not allow casual browsing of customer records. Staff who violate our privacy rules face disciplinary action.
Physical Measures
Our office computers are password-protected and located in secure premises. Physical documents containing customer data are stored in locked cabinets and shredded when no longer needed.
What We Cannot Guarantee
No system is perfect. While we do everything reasonably possible to protect your data, we cannot guarantee absolute security against sophisticated cyberattacks or events beyond our control. In the unlikely event of a data breach, we will notify affected customers immediately and take corrective action.
How We Use Cookies
Cookies are small files placed on your device when you visit our website. They help us remember your preferences and improve your experience.
What Cookies Do For You
They keep items in your cart even if you close the browser. They remember your login details so you do not have to type them every time. They help us show you products relevant to your interests.
What Cookies Do For Us
They tell us how many people visit our site, which products are viewed most, and where customers drop off during checkout. This helps us fix problems and serve you better.
Your Control
You can disable cookies in your browser settings. However, some website features may not work properly without them. We do not use cookies to track you across the internet or show you ads on other websites.
Who We Share Your Information With
We do not sell your data. We do not rent your data. We do not trade your data for favours.
Service Providers
We share limited information with delivery partners who need your address and phone number to bring your product to your door. We share payment information with secure payment processors who handle your transactions. These partners are bound by strict confidentiality agreements.
Legal Authorities
We may disclose information if required by Nigerian law, court order, or to protect our legal rights. This is rare and only happens when we have no lawful choice.
Business Transfers
If Depaysmallsmall is ever sold, merged, or acquired, customer information may be transferred as part of the business assets. You will be notified before this happens.
What We Never Do
We never sell your phone number to telemarketers. We never share your email with spam lists. We never give your ID details to unauthorized third parties. We never use your data for purposes unrelated to your order.
Your Rights and Choices
You have control over your personal information. Here is what you can do.
Access Your Data
You can request a copy of the personal information we hold about you. Contact us via email or WhatsApp and we will provide it within a reasonable time.
Correct Your Data
If your phone number changes, your address moves, or your name is misspelled, tell us and we will update our records immediately.
Delete Your Data
You can request that we delete your personal information from our active systems. Note that we may need to retain some records for legal or accounting purposes even after deletion.
Opt Out of Communications
You can tell us to stop sending promotional messages at any time. Simply reply STOP to any SMS or click unsubscribe in any email. You will still receive order-related messages because those are necessary for fulfillment.
Complain
If you believe we have mishandled your data, contact us directly. If you are not satisfied with our response, you have the right to complain to the Nigerian Data Protection Bureau.
How Long We Keep Your Information
We keep your information only as long as necessary.
Active Records
Your contact details, order history, and payment records are kept for as long as you have an active account or an ongoing pay small small plan. This allows us to serve you, process warranty claims, and resolve disputes.
Inactive Records
If you have not shopped with us for three years, we may archive or delete your personal information. We are required by law to keep financial transaction records for at least five years.
Deletion Requests
If you specifically request deletion, we will remove your data from active systems within thirty days, except where legal retention requirements apply.
Children’s Privacy
Our website and services are not intended for children under eighteen years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes take effect immediately upon posting on this page.
We encourage you to review this page periodically. Your continued use of our website after changes means you accept the updated policy.
If we make significant changes that affect how we use your data, we will notify you via email, SMS, or a prominent notice on our website before the changes take effect.
Contact Us About Privacy
Your privacy concerns matter to us. If you have questions, complaints, or requests regarding your personal data, reach us directly.
📞 07069431685 💬 WhatsApp: 07069431685 📧 info@depaysmallsmall.com 📧 admin@depaysmallsmall.com 📍 Lagos: No. 40 Church Street, Oshodi 📍 Abuja: Directly Opposite Utako Park, Jabi 🕐 Monday to Friday: 9am to 6pm 🕐 Sunday: Closed
Last Updated: April 2026