1. Do you deliver to my state?
Yes. We deliver to all 36 states in Nigeria and the FCT. Whether you are in Lagos, Kano, Enugu, Port Harcourt, Sokoto, or Calabar, your product will reach you. Delivery timelines vary by location — typically 3 to 7 business days after your order is confirmed.
2. What is “pay small small” and how does it work?
Pay small small means you buy your electronics or appliance now and spread the payment over time. You choose to pay daily, weekly, or monthly until the full price is covered. Once payment is complete, the product is fully yours. No hidden charges. No interest. What you see is what you pay.
3. Do I get the product immediately or after full payment?
You get your product delivered first. With our payment on delivery option, we bring the item to your doorstep, you unbox it and test it, and then your payment plan begins. You do not pay a kobo until the product is in your hands and working.
4. What happens if I miss a payment?
Life happens. If you miss a payment, contact us immediately on WhatsApp or phone. We allow a short grace period and can help restructure your plan if needed. We are humans too — we understand. But repeated missed payments without communication may lead to plan cancellation and product recovery.
5. Are your products original or fake?
100% original. We source directly from authorized distributors and brand partners like Hisense, LG, Samsung, Skyrun, and others. Every product comes with a manufacturer warranty where applicable. No counterfeit. No refurbished items dressed as new. Your trust is too expensive to gamble with.
6. Can I pick up instead of delivery?
Yes. Once your payment is complete, you can choose to pick up your product from our designated pickup point. This is ideal if you live nearby or want to inspect the item in person before taking it home.
7. What if the product is faulty when it arrives?
Test before you pay. That is our policy. When we deliver, you have the right to unbox, power on, and inspect the product. If it is faulty, damaged, or not what you ordered, you do not accept it and you do not pay. We will replace it immediately at no extra cost.
8. Do I need to pay a deposit before delivery?
No deposit required for our payment on delivery option. We bring the product, you test it, and your payment plan starts after you are satisfied. For some high-value items, a small commitment fee may apply, but this is always communicated clearly before checkout.
9. How long does delivery take?
Delivery typically takes 3 to 7 business days depending on your location. Lagos and Abuja orders usually arrive faster. Remote areas may take slightly longer. We always provide a tracking update so you know exactly where your order is.
10. Can I pay off my balance early?
Yes. You can complete your payments ahead of schedule at any time. There are no penalties for early payment and no extra fees. In fact, clearing early means the product becomes fully yours sooner.
11. What documents do I need to start a payment plan?
Just your valid ID — National ID, Voters Card, Drivers License, or International Passport. We also need your phone number and a delivery address. No bank statements. No salary slips. No guarantor. We keep it simple.
12. Do you sell only electronics?
We sell electronics and home appliances — TVs, fridges, freezers, air conditioners, washing machines, generators, blenders, gas cookers, microwaves, laptops, phones, and more. Basically everything you need to make your home comfortable and your life easier.
13. Is there a warranty on the products?
Yes. All our products come with the manufacturer’s warranty as stated by the brand. For example, Skyrun products carry a 1-year warranty. If anything goes wrong within the warranty period, we help you process repairs or replacement through the brand’s authorized service center.
14. What if NEPA damages my appliance?
We recommend using a voltage stabilizer with all sensitive electronics — TVs, fridges, laptops, and microwaves. Voltage stabilizers protect against the power surges that come when NEPA returns after an outage. We sell stabilizers too, and they are worth every naira compared to replacing a burnt compressor or motherboard.
15. How do I know this store is legit and not a scam?
Fair question — too many Nigerians have lost money online. Here is why you can trust us:
- We have a physical store you can visit
- We offer payment on delivery — you see the product before paying
- We deliver to all 36 states with tracking
- We are active on WhatsApp with real humans responding
- Our products come with genuine manufacturer warranties
- We have thousands of delivered orders and happy customers
We are not perfect, but we are real. And we are here for the long run.